Under the current circumstances, our couriers are experiencing increased volumes in their delivery network across all of Australia. Some freight carriers are also experiencing technical issues, which means they have been unable to provide tracking details on some packages.
Whilst the majority of orders are still being delivered within the expected timeframe, you may need to allow an additional 5 business days after the quoted delivery date. Rest assured, however, that your package is still on its way to you.
In the meantime, we're working hard to ensure things continue to run smoothly at WHITELINE. For any issues, you can reach out to us on Live Chat or our office contact details found here.
Refer below to our fixed shipping rates regarding Australia, New Zealand and select countries across ASIA.
|Rate Name||Cart Value||Shipping Rate|
|AustPost with tracking||Under $150||AUD $9.95|
|Exp Shipping with tracking||Under $300||AUD $14.95|
|Std Service with tracking||$300 - $499.99||AUD $24.95|
|FREE SHIPPING||Over $500||FREE|
|Cart Value||Shipping Cost|
|$100 - $299||AUD$69.00|
|$300 and over||AUD$99.00|
|Cart Value||Shipping Cost|
|$101 - $300||AUD$59.00|
We do reserve the right to changes these rates at any time at our discretion.
Your order will be dispatched within 48 hours, and deliveries are made between Monday and Friday during business hours (9am – 5pm).
But, don’t worry, if any part of your order can’t be shipped to you on time you’ll be notified, and the rest of your order will be shipped to you within the usual timeframe – so waiting for one item won’t impact the rest of your order from being shipped!
Once checkout is complete, you’ll receive an email with your tracking number so that you can keep an eye on your order. If you’ve ordered multiple products, you may receive a tracking number for each delivery.
Most orders will be combined into one delivery. However, in some instances you may receive multiple deliveries. We will provide a tracking number for each order.
Unfortunately, we are unable to offer pick up. However, we use the best delivery methods to ensure that you get your parts as quickly as possible – no matter where you are in Australia.
Unfortunately, not all parts can be shipped to a PO Box. We’ll be in touch if your order is unable to be delivered to your nominated shipping address.
You can change or cancel your order, however, as all orders are typically dispatched within 48 hours of payment, please get in touch with us as soon as possible about changes or cancellations.
Yes, we ship to the following countries within ASIA;
Afghanistan, Azerbaijan, Bahrain, Bangladesh, Bhutan, British Indian Ocean Territory, Brunei, Cambodia, Christmas Island, Cocos (Keeling) Islands, Hong Kong, India (36 of 37 states), Indonesia, Japan, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Lebanon, Macao, Malaysia, Maldives, Mongolia, Myanmar, Nepal, Oman, Pakistan, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Syria, Taiwan, Tajikistan, Thailand, Turkmenistan, United Arab Emirates, Uzbekistan, Vietnam, Yemen